Docs/specs/ZBX-8820

Redesign of bulk acknowledge of events

ZBX-8820

Status: draft

Owner: alexei, sasha

Description

• The acknowledge controls are currently inconsistent. When you use bulk acknowledge for triggers, it acknowledges all unacknowledged events for the selected triggers. Since the second time you bulk acknowledge a trigger, all of its events are acknowledged, it doesn't do anything.
• If a trigger has unacknowledged problem events, it will act the same way as the bulk acknowledged button, that is, acknowledge all unacknowledged events. But if it doesn't have any unacknowledged problem events, it will acknowledge the last event of the trigger.

Summary

Bulk acknowledge will be allowed from all screens: Dashboard->Last 20 issues, Dashboard->System status, Monitoring->Overview (triggers), Monitoring->Status of triggers, Monitoring->Events, Monitoring->Event details, Screens->Host group issues, Screens->Host issues, Screens->System status, Screens->Triggers overview.

Acknowledge form will be extended to contain additional options:

 (X) Only selected event(s)                          # acknowledge selected events, selected by default except bulk acknowledges
 ( ) Selected and all unacknowledged PROBLEM events  # acknowledge selected events and all unacknowledged problem events for related trigger(s)
 ( ) Selected and all unacknowledged events          # acknowledge selected events and all unacknowledged (ok and problem) events for related trigger(s)

Four buttons Acknowledge and return, Update and return, Acknowledge and [Update] are too confusing. Only one button Acknowledge will remain in the form. Functionally it will work as Acknowledge and return.

'Monitoring->Status of triggers' page will no longer support bulk acknowledge of selected events, only selected triggers could be bulk acknowledged. In this case the acknowledge form will have option 'All unacknowledged PROBLEM events' selected by default. Trigger selection will be always available regardless of selected filter options.

No automatic message '----[BULK ACKNOWLEDGE]----' will be added anymore.

Documentation

• What's new section
• Upgrade notes
• Front-end pages
  • Monitoring->Triggers
  • Monitoring->Events
  • Monitoring->Acknowledge

Translation strings

• Only selected event
• Only selected events
• Selected and all unacknowledged PROBLEM events
• Selected and all unacknowledged events